Privacy Policy

MiYAN ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application for booking Pickleball, Badminton, and Turf slots

By installing or using this app, you consent to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect only information necessary to provide our services:

• Name
• Mobile Number
• Email Address
• Address

1.2 Booking & Transaction Information

• Sport type selected
• Venue details
• Date and time of booking
• Booking history
• Payment status

1.3 Device & App Usage Data

Collected automatically for security and performance:

• Device type, OS version
• App version
• IP address
• Crash logs and performance data
• Interaction data (non-personal analytics)

2. How We Use Your Data

Your data is used strictly to:

• Register and manage your account.
• Enable slot bookings and confirmations.
• Process payments via third-party gateways.
• Send service-related notifications (booking, reminders).
• Improve app functionality and reliability.
• Detect and prevent fraud or misuse.
• Comply with legal obligations.

Note: We do not use your data for advertising or selling to third parties.

3. Data Sharing & Disclosure

We share user data only when necessary, including with:

• Venue partners (to manage bookings)
• Payment service providers (transaction processing)
• Cloud service providers (secure data storage)
• Legal authorities, when required by law

All partners are required to follow strict data protection practices.

4. Data Security

We apply industry-standard safeguards including:

• Encrypted data transmission (HTTPS).
• Secure authentication mechanisms.
• Limited internal access to personal data.

Despite safeguards, no system is completely secure.

5. Data Retention & Deletion

• Personal data is retained only as long as needed to provide services.
• Transaction records are retained as per legal requirements.
• Users may request account deletion at any time.

Account Deletion

Users can request deletion by:

• In-app option (if available), or
• Emailing: support@miyan.abhyant.digital

Deletion requests will be processed within a reasonable timeframe.

6. User Rights

Users have the right to:

• Access their personal data.
• Correct inaccurate data.
• Request deletion of their data.
• Withdraw consent for non-essential processing.

Requests can be raised via support contact details.

7. Permissions Used by the App

The app may request the following permissions:

• Internet access - to process bookings and payments.
• Notifications - to send booking updates and reminders.

We do not access contacts, photos, microphone, or location unless explicitly required and approved by the user.

8. Children's Privacy

• The app is intended for users aged 18 years and above.
• We do not knowingly collect personal data from children.

9. Third-Party Services

The app integrates third-party services such as:

• Payment gateways.
• Analytics tools (non-personal data only).

Each third party has its own Privacy Policy. We encourage users to review them.

10. App Store Compliance Statement

This app complies with:

• Google Play User Data Policy.
• Apple App Store Review Guidelines.

We ensure:

• Transparent data usage disclosure
• Purpose limitation
• User consent
• Data deletion option

11. Changes to This Policy

• We may update this Privacy Policy periodically.
• Users will be notified of material changes through the app or store listing.
• Continued use indicates acceptance of updates.

12. Governing Law

This Privacy Policy is governed by the laws of India.

13. Contact Information

For privacy-related concerns:

Email: support@miyan.abhyant.digital
Phone: +91 9994452994

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Last Update: 17/12/2025